Client is a bakery-café fast casual restaurants with over 2,000 locations across the United States and Canada.

Every Client location uses a core set of applications to operate the business, including order taking and payment transactions, inventory management, loyalty program and store operations. Unfortunately, maintaining the core applications caused location and nationwide system outages, negatively impacting business operations and customer experience.

AHEAD implemented a multi-faceted solution including network routers with embedded compute capabilities, a container platform technology to package, distribute, and run applications, assigned store analytics and reporting apps to the core, while moving order, loyalty, and payment apps to the edge and added APM tools to Core and Edge tiers to better command and control.